Assistance for individuals/families

• NBN relief package

Assistance for primary producers

• Back to Business farm support
• Rural Aid Assistance

Assistance for groups/organisations

• NAB Foundation Community Grants
• SA Healthy Towns Challenge Round 4
• Strengthening Community Wellbeing after Bushfires

NBN Relief Package

How much: One-off credit of up to $300

Who it is for: NBN customers who have lost their home or business in the fire. NBN customers living and/or operating a business in the fire scar are also eligible to apply for a one-off credit of up to $50.

Find out more:

• Contact your internet service provider

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Back to Business farm support

What it is: Up to three free one-on-one sessions with a local farm management consultant

Who it is for: Red meat (sheep, goat, cattle) producers directly impacted by the bushfires

Find out more:

• Meat and Livestock Australia website
• Andrew Curtis, Livestock SA, ph 0419 035 459

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NAB Foundation Community Grants

How much: Up to $10,000

Who is it for: Charities, social enterprises or organisations with a charitable purpose can apply for a grant to support a project, program or initiative that helps communities prepare for natural disasters, support long-term recovery and build resilience to future disasters.

There are two rounds:

• Applications received from 31 August, 2022 will be assessed and successful grantees will be notified in October 2022.

Find out more:

• To find out more about the full criteria and apply for a grant visit https://www.nab.com.au/about-us/social-impact/community/nab-foundation-and-grants

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SA Healthy Towns  Challenge

How much: Up to $50,000

Who it is for: Grants of up to $50,000 each will be provided to a minimum of five towns (or groups of towns) each year for four years, across the six regional SA Local Health Networks

• To find out more about the full criteria and apply for a grant visit SA Healthy Towns Challenge.

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Strengthening Community Wellbeing after Bushfires

How much: Up to $20,000

Who is it for: This third and final round of the grants offers up to $20,000 for locally driven projects in the bushfire impacted areas of Adelaide Hills, Kangaroo Island and Yorketown and surrounding areas.

Round Three has a focus on projects that strengthen, support and protect the mental health and wellbeing of the community for now and in the years to come. This includes projects that increase:

• the ability of local groups to lead and respond to community mental health and wellbeing needs
• mental health and wellbeing awareness/literacy
• community resilience.

More information about these grants, including the application form and grant guide required to apply, are available at www.wellbeingsa.sa.gov.au/bushfiregrants

Applications are due back to Wellbeing SA by 5pm on Friday 29 July 2022.

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Rural Aid Assistance

Rural Aid offers free, confidential counselling to registered farmers and their family. They conduct counselling at the place that best suits, on farm, in town or over the phone. Rural Aid counsellors are professionally trained to help support people navigate all kinds of life challenges but come with an understanding of the unique needs of rural people. They can support with practical strategies to help you refocus and get back on track.

More information on assistance is available at  www.ruralaid.org.au

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Waiver of state government administration fees

The Government of South Australia is waiving certain fees and charges for people affected by the bushfires.

These include:

• Fees waived for replacement drivers licences and births, deaths and marriage certificates for those who lost them as a result of the fires
• Refund of unexpired registrations for vehicles destroyed by bushfire
• Applications are being accepted to waive registration of replacement motor vehicles.

Phone Service SA on 13 10 84 or go to a Service SA Customer Service Centre for more information.

Land Services SA

Land Services SA have a Bushfire Relief Program for eligible property owners, including

• register searches free of charge
• registration fee relief for transfers and other related dealings.

Visit the Land Services SA website for more information.

Local council

Some councils have other waivers and fee relief programs in place. Contact your local council for more information

Taxation

The Government of South Australia is providing tax relief measures for people affected by the bushfires.

These include:

• tax relief for the stamp duty payable on the purchase of replacement properties and motor vehicles
• relief for 2019-2020 and 2020-21 land tax liabilities
• a hold on the Emergency Services Levy debt collection.

Australian Tax Office (ATO) bushfire assistance

The ATO can provide a range of support options including:

• extra time to pay your debt or lodge tax forms such as activity statements
• help finding your lost tax file number (TFN) by using methods to verify your identity such as your date of birth, address and bank account details
• re-issuing income tax returns, activity statements and notices of assessment
• helping you re-construct tax records lost or damaged in the bushfire
• prioritising any refunds you are owed
• setting up a payment plan tailored to your circumstances including an interest-free period
• remitting penalties or interest charged during the time you have been affected by the bushfires
• giving you more time to meet SMSF lodgments and payment obligations
• ability to give you a refund when you lodge, which we’d normally use to reduce or pay down a debt.

To learn more about what support you may be eligible, phone the ATO Emergency Support Infoline on 1800 806 218 or visit the ATO website for bushfire information.

Tax Help Program

Tax Help is a network of ATO-trained and accredited community volunteers who provide a free and confidential service to help people complete their tax returns online using myTax.

Eligibility criteria apply. More information is available at the ATO Tax Help website.

UniSA Tax Help Clinic

The Tax clinic at UniSA is a friendly, student-run service providing free advice from UniSA taxation students under the supervision of experienced tax professionals.

If you are an Australian resident (for tax purposes), or a small business without a tax agent, they may be able to help you.

Tax implications around grants

For income tax implications related to receiving grants, please contact the ATO.

Banks assisting bushfire-affected customers

We are aware of the following banks offering assistance to their customers. Please contact your bank for more information.

• Bank SA
• National Australia Bank (NAB)
• Westpac
• Commonwealth Bank of Australia
• ANZ
• ING
• People’s Choice Credit Union
• Bendigo Bank

If you have lost registered motor vehicles because of the fires, you can ask for a refund of some of your Registration and Third Party Insurance fees (PDF 130KB).

If you have lost a registered boat, you can ask for a refund of the unexpired registration fee (PDF 960KB). You need to state that the boat was destroyed in a recent fire. All administration/processing fees will be waived.

• Send forms to Service SA
• Email SSACOG@sa.gov.au
• Mail to GPO Box 1533, Adelaide SA 5001
• Present in person at any Service SA Customer Service Centre

Find out how to replace your documents. In major disasters some replacement fees may be waived.

Australian passports

The Department of Foreign Affairs and Trade may replace, free of charge, passports that have been lost or damaged in declared natural disasters. Visit the Department of Foreign Affairs and Trade website or phone the Australian Passport Information Service on 131 232.

Birth, death and marriage certificates

Replace birth, death and marriage certificates online or phone Consumer and Business Services (CBS) on 131 882 .

Certificates of title

A certificate of title is an official record of land ownership in South Australia.

Getting a copy of your certificate of title

Concession and health care cards

To replace concession and health care cards, including Medicare card, Seniors card and Pensioner concession card:

• phone 132 307
• visit the myGov website (if you are already registered)
• visit a service centre.

If you need your card urgently, a service centre can provide you with a temporary card.

Firearms licences and registration papers

Phone the SA Police Firearms Branch on 7322 3346 or email sapol.firearmsbranch@police.sa.gov.au.

Proof of age card

Apply for a proof of age card online.

Tenancy agreements

To obtain a copy of a tenancy agreement, contact your landlord or agent.

Seniors Card

Contact the Seniors Card Unit (free call 1800 819 961) or email seniorscard@sa.gov.au and a replacement card will be ordered for you. There is no charge for a replacement card.

When a new Seniors Card is issued, the old card will be cancelled. Any balance on your card will be automatically transferred to the new card.

Vehicle registration and licences

Phone or visit Service SA to replace a range of documents:

• phone 13 10 84 (Monday to Friday 8.00 am to 6.00 pm, excluding public holidays)
• visit a customer service centre

These documents can be replaced online:

• boat labels and certificates
• boat licence
• disability parking permit
• driver's licence, provisional licence or learner's permit
• motor vehicle number plates.

SafeWork SA permits, licences and registration

• phone 1300 365 255
• email licensing.safework@sa.gov.au
• visit level 4, 33 Richmond Road, Keswick SA 5035
• Licensing and authorisation - Safework SA